Cloud-based ticket helpdesk solutions
Based in Malaysia, we are here particularly to serve South East Asia customers and the ASEAN markets.
Are you facing problem tracking or making sure customer feedback are addressed appropriately? And do not want to make big initial investments on software and IT manpower doing it as not sure whether the ROI is there.
We address this issue by providing hassle-free, fast and low start-up cloud solution services that delight your customers. Now you can have business solutions without new hardware or new software.
We simply run as SaaS, “Software as a Service”. It is a Helpdesk on the Go.
100% web-based, running on cloud servers. No hardware server, no software installation in customer office anymore! Access anywhere, anytime.
CAPEX should not stop your business from improving. No capital investments on server and software licence. Pay as per your subscriptions.
It is all about team collaboration. Division of work, joint effort and teamwork at the same time, via a centralised web portal.
Real-time statistics on customer service operations. Bottlenecks be identified and rectified promptly for continuous quality improvements.
Detailed reports can be viewed online, save in PDF files and even exported to Excel spreadsheets.
Analytical reports available to provides insights to your customer service response efficiency, as well as staff performance.