Helpdesk solutions is versatile.
It is an excellent way of customer service delivery for different business functions.
Simply put, a self-service helpdesk solutions equipped with knowledgebase can greatly boost service quality, improve productivity.
Solutions for Different Business Functions
Customer Service Helpdesk
Customers expect fast, reliable and high quality service nowadays. A perfect solution is to put in place an automated helpdesk which is available 24 hours a day, throughout the year. Anytime anywhere, customers can simply drop questions to your service team.
IT Technical Support Helpdesk
Surprisingly, many companies are still doing their IT technical support pretty much manually. Getting requests in emails, logging issues in Excel spreadsheets. Why not an IT support helpdesk? It works 24×7. It automates notifications, routings and responses.
Our helpdesk solutions is simple, intuitive, easy-to-use for everyone. IT team does not need to worry about “user training”.
Human Resource Helpdesk
Employees are internal customers. They are ambassadors for the business.
Happy employees makes customers happy!
Self-service helpdesk serves all employees well. A HR helpdesk allows employees find the information they need about insurance, benefits, remuneration, career development, training etc, anytime they need.
For organizations with many employees, Human Resource helpdesk greatly improves efficiency of your HR operations.
Product Support Helpdesk
Excellent after-sales service earns customer confidence and trust. Brand reputation can build up gradually with consistent support services.
A product support helpdesk enhances service quality while lowers operation costs. Being always available to assist your customers is the key. Analytical report enables good understanding of the operations, as well as empower easy and effective management.
In universities, colleges and training institutions, with a big number of student population, a student helpdesk can dramatically reduce routine administrative workload, thus boost staff productivity. Students can also do self-check so as to minimize the need to call officers. Officers will be freed up to perform their important tasks.
Less time spent on routines, more work can be done. So, why not for educational organizations?
Property Management Helpdesk
In management of residential or commercial building premises, the management body, landlords, tenants, buyers are constantly in discussion over all sorts of matters. In the case of condo management, landlords and tenants need to communicate to the management team to make reports, raise requests, lodge issues. An online helpdesk portal will ensure all these messages are being kept track until they are replied and resolved.
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